3/1/2023 0 Comments Rumpus chew toyIf approved, the refund will be credited to the original method of payment. Once your return is received and inspected, we will send you a confirmation email. We are not responsible for lost or misdirected items. The customer is responsible for all shipping and packaging costs related to the exchange or return of an item unless the item is defective. When returning a product, we recommend using FedEx or UPS to ensure proper tracking. We will then send you a returns number and instructions on how to return the item to us. If you would like to exchange or return an item, please email us at to let us know. UKUSCAdoggie reserves the right to determine if a product was used or not. We encourage you to follow any measurement guidelines provided as accurately as possible and if you have specific concerns with regarding to sizing, please contact us prior to placing your order. Please do not send your purchase back to the manufacturer. We will also require a receipt or proof of purchase. If a product does not meet your expectations, you can return it to us within 30 days for either an exchange or a refund (US only).įor an item to qualify for a return, it must be returned in its original condition, including the original packaging, containers, documentation, and accessories. ReturnsĬustomer satisfaction is extremely important to UKUSCAdoggie. Please contact us with any questions regarding our shipping policy. If you live in a remote location, please contact us for more information. Please let us know if you require expedited shipping. We make every effort to use the quickest and most cost effective shipping and handling options. Please note that for international orders, we are not responsible for any charges incurred during the Customs process. We will advise if any additional shipping charges apply, as in the case of heavy or bulky items. We also ship to Canada for a flat rate of $21.99 and to the UK and Europe for $22.99. UKUSCAdoggie offers free shipping for most orders within the US. Local taxes are charged where appropriate.
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